Our purpose is outcomes based, we factor in both the well-being of the business and their customers. We look at various criteria that a business in the 21st century has to meet in order to maintain satisfied and loyal customers. Our job is to design surveys that help businesses understand what is needed to accomplished their goals.
Customer Research: Our customer survey platform is designed to achieve maximum results for your business while minimizing the annoyance factor for the customer. Your customers know what they want and what they expect from your business.
Employee Research: At Pure Survey we believe that the employees are the backbone of every business. Using our employee survey model to help your business understand its employees is a leap towards a successful partnership between your business and its employees.
Market and Product Research: Pure Survey believes that market and product research is the backbone of every businesses advertising and product design. The market and product areas are aspects within a business that need to be researched, analysed and understood. Plans need to be created and followed up.
Mobile Research: Pure Survey’s mobile research platform is designed to be simple, easy to use and user friendly. It is also non-invasive. It uses the USSD service which in turn means that users do not need to have mobile data. USSD is used for please call me’s, checking account balances and much more.
Survey Panel: Pure Survey’s survey panel has been designed to benefit both the consumer and the business conducting the survey. For a business to succeed it needs to gain the customers support and input. Both the business and the customers’ needs are fulfilled in a survey panel.
E-Learning: One aspect that is often overlooked is the training of the employees. Our E-Learning department is dedicated to helping your business understand how to teach and train the employees effectively and in the most convenient manner. E-Learning is cost effective, time efficient and easy to work with.
Mystery Shopping: Our mystery shopper teams are trained to view businesses through the eyes of customers. They have pre-set questions which they need to follow and are given scenarios to fulfill. Mystery shoppers are flexible and are trained to be able to assess situations and interactions.